Terms of service
Jollys Jewellers — Terms & Conditions
1. About these terms
These terms apply when you purchase goods from Jollys Jewellers through our online store as a consumer.
Please read them before placing an order. They explain who we are, how orders and deliveries work, your cancellation rights, and what to do if something goes wrong. Nothing in these terms limits your statutory consumer rights.
Selling jewellery to us through Sell Direct or our Concierge service is covered by the separate terms provided for those services. Layaways and other services may also have separate agreements.
2. Who we are and how to contact us
Jollys Jewellers is the trading name of Jollys (Mansfield) Limited, a company registered in England and Wales.
Company registration number: 03565192
VAT registration number: 715816823
Registered office:
7 St John Street
Mansfield
Nottinghamshire
NG18 1QH
Shop, correspondence and returns address:
Jollys Jewellers
10 - 12 Market Place
Mansfield
Nottinghamshire
NG18 1HU
Email: info@jollysjewellers.com
Telephone: 01623 652227
You can also use our Contact page.
We may contact you using the email address, telephone number or postal address supplied with your order. References to written communications include email.
3. Our jewellery and watches
Please read the product description and review the photographs before ordering. The description identifies the item’s specifications, condition and any accompanying boxes, certificates or other documentation.
Many of our pieces are pre-owned, vintage or antique. Their condition should be considered alongside their age, description and price. Any material wear or defects disclosed before purchase form part of the information on which you decide whether to buy. This does not remove your rights if an item is faulty or misdescribed.
Photographs may be enlarged to show detail, and colours can appear differently on different screens. Please refer to the stated dimensions and contact us if you need clarification. These points do not excuse an inaccurate product description.
We sell pre-owned watches as an independent retailer. We are not an authorised dealer for the watch brands we offer.
Any warranty, guarantee or accompanying manufacturer documentation will be identified in the product information or confirmed separately. Your statutory rights apply independently of any warranty or guarantee.
4. Placing an order
Please check your chosen item, size, delivery address and any requested alterations before completing checkout.
Our acceptance of your order takes place when we email you to confirm that we have accepted it. An earlier message that simply acknowledges receipt of your order does not, by itself, constitute acceptance.
If we cannot accept your order, we will tell you and promptly refund any payment already collected. This may happen because an item is unavailable, payment cannot be completed, or we identify an error requiring clarification.
Please quote your order number when contacting us about a purchase.
5. Prices and payment
The price and currency applicable to your order are displayed before you pay. UK prices include VAT where applicable. Delivery charges and any agreed additional charges are shown separately before you complete your purchase.
Payment must be completed before goods are dispatched. Available payment methods are those displayed at checkout. We do not promise that a particular payment or instalment option will always be available.
If we discover a pricing error before accepting your order, we will contact you to explain the correct price and ask whether you wish to proceed. We will not increase an agreed price without your agreement unless legally entitled to do so.
6. Changes, ring sizing and personalisation
If you wish to change an order or request resizing, engraving or other alterations, please contact us as soon as possible.
We will confirm whether the work is possible, its cost and any effect on dispatch. We will obtain your agreement before carrying out additional chargeable work.
We will explain any effect that bespoke work or personalisation has on your cancellation rights before you commit to it.
Where you expressly request that a separately charged service starts during a cancellation period, you may have to pay a proportionate amount for work supplied before you cancel, where the law permits this. Any required request or acknowledgement will be obtained separately; agreeing to these terms alone does not constitute that request.
Please contact us promptly if you wish to stop or change work already requested.
7. Delivery and collection
Full delivery information is available in our Shipping policy.
Our delivery charges are:
UK Standard Delivery: £4.99 for orders up to and including £150.
Free UK Standard Delivery: orders over £150.
UK Next Day Delivery: £7.99.
Saturday Delivery: £9.99.
Standard International Delivery: £14.99.
Express International Delivery via FedEx: £39.99.
We aim to dispatch orders received before 2pm the same day. Resizing, alterations or customisation may require additional preparation time.
Next day delivery timing depends on dispatch. Orders placed on Friday normally arrive on the next working day. Saturday delivery requires Friday dispatch; orders selecting this service earlier in the week are held for Friday dispatch.
Standard international delivery normally takes approximately 7–10 working days after dispatch. Express international delivery normally takes approximately 2–3 working days after dispatch. Timing depends on the destination.
Unless we agree another delivery period with you, we will deliver without undue delay and within 30 days after accepting your order.
If a delay occurs, we will explain the position and take reasonable steps to resolve it. Your legal rights concerning late delivery remain unaffected.
If collection has been agreed, please wait for confirmation that your order is ready before visiting.
Goods remain our responsibility until you, or someone you nominate to receive them, takes physical possession. Ownership passes to you once we have received payment in full.
8. Your right to cancel an online purchase
For most goods purchased online, you can cancel without giving a reason within 14 days after the day you receive them.
Where a single order is delivered in separate deliveries, the cancellation period normally runs from the day after you receive the last item.
To cancel, tell us clearly that you wish to do so. You can contact us by email, telephone, our Contact page or post using the details in section 2. Please provide your name, order number and the item concerned.
You may use the cancellation form at the end of these terms, but you do not have to.
Your statutory right to cancel does not depend on us first approving your request. You may also withdraw an order before we accept it.
9. Returning goods
After notifying us that you are cancelling, send the goods back without undue delay and within 14 days after the day you notified us.
Returns should be sent to:
Jollys Jewellers
10 - 12 Market Place
Mansfield
Nottinghamshire
NG18 1HU
Please contact us to discuss return arrangements and include information identifying your order. This helps us process your return.
Please take reasonable care of the item and return accompanying boxes, certificates, accessories and documentation. You may inspect an item as you reasonably would in a shop. Opening ordinary packaging does not, by itself, remove your statutory cancellation rights.
Unless we agree otherwise, you are responsible for the direct return postage costs when returning an item because you changed your mind.
We will cover reasonable return costs where goods are faulty, misdescribed or supplied incorrectly, and where otherwise required by law.
For valuable jewellery and watches, we recommend a tracked service with suitable insurance. This recommendation does not limit your statutory rights.
10. Refunds
When you validly cancel an entire eligible order, we will refund the item price and any standard outbound delivery charge you paid.
If you selected a premium delivery service, we are only required to refund the cost of the least expensive standard delivery service available for that order.
We may make a lawful deduction for a reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning. We do not charge a restocking fee for exercising a statutory cancellation right.
For returned goods, we will refund without undue delay and no later than 14 days after receiving them back or receiving evidence that you have sent them back, whichever is earlier. If no goods need to be returned, the applicable cancellation refund will be made within 14 days of your cancellation notice.
Refunds are made using the original payment method unless you expressly agree otherwise, without an additional refund fee.
Discounted and sale goods have the same statutory consumer rights as full-price goods.
Further information is available in our Return and refund policy. Nothing in that policy or these terms restricts your statutory rights.
11. Exceptions to change-of-mind cancellation rights
The statutory right to change your mind may not apply to goods genuinely made to your specifications or clearly personalised, such as an item engraved specifically for you.
It may also cease to apply to sealed goods that are genuinely unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
These exceptions apply only where the legal requirements are met. We will explain relevant item-specific restrictions before you order. A standard size selection does not, by itself, make an item bespoke.
Exceptions to change-of-mind returns do not remove your rights where goods are faulty, misdescribed or otherwise fail to meet legal requirements.
12. Faulty, damaged or misdescribed goods
We must supply goods that meet the requirements of applicable consumer law, including being of satisfactory quality, fit for purpose and as described.
If something is wrong, please contact us with your order number and a description of the problem. Photographs may help us understand it, but do not replace your legal rights.
Depending on the circumstances, you may be entitled to reject the goods, obtain a repair or replacement, receive a price reduction or receive a refund. The 14-day change-of-mind period does not limit these rights.
Please contact us to arrange an appropriate return or assessment. We will meet the reasonable return costs required by law.
13. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.
Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
Nothing limits your statutory rights concerning the goods you purchase.
14. Privacy and website use
Our Privacy policy explains how we collect, use and share personal information, including information needed to process payments, fulfil orders and provide customer support.
Please provide accurate contact and delivery information. If you create an account, take reasonable steps to keep its login details secure and contact us if you suspect unauthorised access.
Please do not misuse our website, interfere with its operation or attempt to access systems without authorisation. Website content and third-party brand materials remain subject to the rights of their respective owners.
15. Complaints
If you are unhappy with an item or our service, please contact us at info@jollysjewellers.com, telephone 01623 652227, or write to our Mansfield shop address.
Please include your order number where available and explain the issue and the outcome you are seeking. We do not charge for making a complaint.
Our complaints process does not prevent you from exercising your statutory rights or bringing legal proceedings.
16. Changes to these terms and other provisions
We may update these terms for future purchases. The terms applicable when we accept your order govern that purchase, unless a change is required by law or agreed with you.
If a provision is found unlawful or unenforceable, the remaining provisions continue to apply so far as legally possible.
A delay in exercising a contractual right does not automatically mean that the right has been waived.
These terms are governed by the law of England and Wales. Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts. Nothing removes any mandatory protections or rights to use local courts available to consumers under applicable law.
17. Optional cancellation form
Complete and return this form only if you wish to cancel your purchase. You may instead send any other clear statement of cancellation.
To: Jollys Jewellers, 10 - 12 Market Place, Mansfield, Nottinghamshire, NG18 1HU
Email: info@jollysjewellers.com
I/We give notice that I/we cancel the purchase of the following goods:
Goods:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Signature, if submitting on paper: