Personal service, beyond your purchase.
Our personal service continues beyond choosing a piece. Explore layaway arrangements for a purchase you love and lifetime care plans to help maintain your jewellery over the years.
Layaway plans
Reserve a piece with a deposit and spread the remaining payments over an agreed period. Your jewellery is held for you while you complete the plan, then released or dispatched once the balance has been paid in full.
- A minimum deposit of 20% of the purchase value.
- Weekly or monthly payments agreed around your requirements.
- Your item reserved once the deposit has been paid.
- Plans typically arranged over 1–6 months, with individual requirements discussed with our team.
To discuss a layaway, contact us with the product reference or visit our Mansfield shop. We will explain the payment schedule and the terms before you decide to proceed.
When will I receive my jewellery?
The item is reserved while you make the agreed payments. You receive it once the balance has been paid in full.
Can someone else buy my reserved piece?
Once the deposit has been paid, the item is removed from our sales channels and held for you, subject to the agreed plan being completed.
Are credit checks required?
No. You receive your item after paying the balance in full, so a credit check is not required for a layaway.
What happens if I cancel or miss a payment?
Please contact us as soon as possible if your circumstances change. Cancellation and missed-payment terms form part of the agreement we explain before a plan begins. You can also read our Terms of Service.
Lifetime jewellery care plans
Our care plan is designed to help you keep specified jewellery looking its best for the long term. Plans are available from £199 as a one-off payment, with the items covered recorded against your plan reference.
- Ongoing care for the jewellery specified on your plan.
- Eligible repair work, rhodium plating and ring sizing included.
- At-home cleaning products to help between visits.
- Available for suitable new purchases and existing jewellery.
Speak to us about the piece you would like to cover. We will confirm eligibility, the price and the full terms, including the work covered and any exclusions.
The care plan does not cover watches, or damage caused by obvious negligence or misuse, including stone loss or setting damage caused by impact. Please check the full plan terms before purchasing.
How is my care plan recorded?
You receive a unique reference number, with the jewellery covered listed on your plan. Keep that reference so we can identify the items and the care arrangements.
How long does the plan last?
The lifetime plan covers the specified jewellery for the long term, subject to its terms and exclusions. Contact our team to discuss the cover for your particular piece.
What if I upgrade or exchange my jewellery?
Our existing care plan service allows an item listed on the plan to be exchanged for another when you upgrade or exchange your jewellery. Please discuss the change with us so we can confirm and update the items recorded on your plan.
Is a care plan the same as insurance?
No. It is a jewellery maintenance service and does not replace insurance against theft or loss. If you need a replacement-value appraisal for your insurer, explore our jewellery valuation service.
