Jewellery & watch FAQs

Of course. If you would like a detail clarified, contact our team with the product name or a link to the item. We can help with the specifications, measurements and information shown in the listing.

The payment methods available for your order are displayed at checkout. Please check the options there before completing your purchase.

Contact us as soon as possible with your order number and the change you would like to make. We will check the order’s progress and let you know what is possible, including any effect on preparation or dispatch.

Please contact us before travelling to arrange collection and confirm the item is ready. You can find our address and opening information on our Contact & Visit Us page.

Our ring-size guide includes UK measurements, international conversions and advice on finding a comfortable fit. For the most reliable result, ask a jeweller to measure your finger using a ring gauge.

Where resizing is available, the product page shows the options and any additional charge. Suitability depends on the individual ring. If your size is not listed, ask our team before ordering. Alterations may add preparation time.

Many of our pieces are pre-owned, vintage or antique. Please read the individual product description and review the photographs for the item’s condition, age and specifications. Ask us if you would like anything clarified.

Included boxes, certificates, valuations and other documentation are identified in the product information. Please check the listing or contact us about the particular piece before ordering.

Our Shipping policy sets out the current UK and international delivery charges and estimated delivery times. The options available for your order are shown at checkout.

We aim to dispatch orders received before 2pm the same day. Resizing, alterations or personalisation may require extra preparation time. Please contact us before ordering if you need an item for a particular date.

We offer standard and express international delivery to supported destinations. Check the Shipping policy for estimated transit times and charges, and checkout for the options available to your address.

Contact us with your order number and the name used when ordering. If an item arrives damaged, or you believe something is wrong, please let us know so we can help.

Read our Returns & Refund policy for the return process, time limits and any relevant conditions. Contact our team with your order number if you need help arranging a return. Your statutory rights remain unaffected.

Please speak to us before requesting resizing, engraving or bespoke work. We will explain any effect on cancellation or return rights before you commit. See our Returns & Refund policy and Terms of Service for full details.

Contact us with your order number and an explanation of the issue. Photographs may help us understand what has happened. We will discuss the appropriate next steps with you; your statutory rights are unaffected.

Our services include jewellery cleaning and repair & restoration. Contact us or visit our Mansfield shop so we can assess the piece and advise on suitable work, cost and timing.

We sell pre-owned watches as an independent retailer. We are not an authorised dealer for the watch brands we offer. Availability changes as individual watches come into stock.

Check the individual listing for the watch’s condition, reference, accessories and any stated warranty. Boxes, papers and manufacturer documentation vary by watch; please ask us to confirm any detail that matters to you.

Explore Sell Your Jewellery to compare Sell Direct with our Concierge service. The best route depends on your piece and how you would like to sell.

Yes. Explore our services for valuations, engraving and design & creation. Contact us to discuss your piece and confirm what is possible.

Call 01623 652227, email info@jollysjewellers.com, or use our Contact & Visit Us page. Our shop is at 10–12 Market Place, Mansfield, Nottinghamshire, NG18 1HU.