Jollys Jewellers

Terms & Conditions


  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we supply goods to you.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are The Stock & Cheques Exchange Limited trading as Jollys Jewellers a company registered in England and Wales. Our company registration number is 03565192 and our registered office is at 7 St John Street, Mansfield, Nottinghamshire, NG18 1QH. Our registered VAT number is 715816823.
    2. How to contact us. You can contact us by telephoning us on 01623 655 400 or by writing to us at info@jollysjewellers.com or 7 St John Street, Mansfield, Nottinghamshire, NG18 1QH.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. OUR CONTRACT WITH YOU
    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the goods.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. We sell worldwide. We do accept orders from, and deliver to, addresses outside the UK.
  4. OUR GOODS
    1. Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.
  5. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
  6. OUR RIGHTS TO MAKE CHANGES
    1. Minor changes to the goods. We may change the goods:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements.
    2. More significant changes to the goods and these terms. In addition, as we informed you in the description of the goods on our website, we may make changes to these terms or the goods, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
  7. PROVIDING THE GOODS
    1. Delivery costs. The costs of delivery will be as displayed to you on our website.
    2. When we will provide the goods. During the order process we will let you know when we will provide the goods to you. We will deliver the goods to you as soon as reasonably possible (usually the next day) and in any event within 30 days after the day on which we accept your order.
    3. We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
    4. Collection by you. If you have asked to collect the goods from our premises, you can collect them from us at any time during our working hours of 9am – 5pm on weekdays (excluding public holidays) and Saturdays.
    5. If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.
    6. If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
    7. When you become responsible for the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us or you or you collect it from us.
    8. When you own goods. You own the goods once we have received payment in full.
    9. Reasons we may suspend the supply of goods to you. We may have to suspend the supply of a good to:
      1. deal with technical problems or make minor technical changes;
      2. update the goods to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the goods as notified by us to you (see clause 6).
    10. Your rights if we suspend the supply of goods. We will contact you in advance to tell you we will be suspending supply of the goods. If we have to suspend the goods we will adjust the price so that you do not pay for goods while they are suspended. You may contact us to end the contract for goods if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the goods after you end the contract.
  8. YOUR RIGHTS TO END THE CONTRACT
    1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or to get some or all of your money back), see clause 11;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
      3. If you have just changed your mind about the goods, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
      4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the goods or these terms which you do not agree to (see clause 6.2);
      2. we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the goods may be significantly delayed because of events outside our control;
      4. we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons; or
      5. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
      1. goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
    5. How long do I have to change my mind? You have 14 days after the day you receive the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods.
    6. Ending the contract where we are not at fault and there is no right to change your mind. If you do not have any other rights to end the contract (see clause 8.1), you can still contact us before it is completed and tell us you want to end it. If you do this the contract will end immediately and we will refund any sums paid by you for goods not provided.
  9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      1. Phone or email. Call us on 01623 655 400 or email us at info@jollysjewellers.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. Online. Complete the Contact Form (https://www.jollysjewellers.com/contact-us/) on our website.
      3. By post. Post it to us at any of the branches listed on our website at https://www.jollysjewellers.com/contact-us/.
    2. Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us. Please call us on 01623 655 400 or email us at info@jollysjewellers.com to discuss this. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
    3. When we will pay the costs of return. We will pay the costs of return:
      1. if the goodss are faulty or misdescribed;
      2. if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      3. In all other circumstances you must pay the costs of return.
    4. How we will refund you. We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    5. Deductions from refunds. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. If we offer free delivery of goods but you choose to have the goods delivered by Special Delivery at a higher cost, we will not refund you for the delivery costs.
    6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      1. Your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
  10. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract if you break it. We may end the contract for goods at any time by writing to you if:
      1. you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  11. IF THERE IS A PROBLEM WITH THE GOODS
    1. How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone us on 01623 655 400 or write to us at info@jollysjewellers.com or 7 St John Street, Mansfield, Nottinghamshire, NG18. Alternatively, please speak to one of our staff in-store.
    2. Summary of your legal rights. We are under a legal duty to supply goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods. Nothing in these terms will affect your legal rights.
      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

      The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods your legal rights entitle you to the following:

      • up to 30 days: if your item is faulty, then you can get a refund.
      • up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
      • up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.
    3. Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call us on 01623 655 400 or email us at info@jollysjewellers.com for a return label or to arrange collection.
  12. PRICE AND PAYMENT
    1. Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of goods advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the goods you order.
    2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the good’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the good’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    3. When you must pay and how you must pay. We accept payment with Maestro, Mastercard, Visa or JCB. You must pay for the goods before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.
  13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  14. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will use the personal information you provide to us:
      1. to supply the goods to you;
      2. to process your payment for the goods; and
      3. if you agreed to this during the order process, to inform you about similar goods that we provide, but you may stop receiving these at any time by contacting us.
    2. We will only give your personal information to third parties where the law requires us to do so.
  15. OTHER IMPORTANT TERMS
    1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.
    7. Complaints. You can submit any complaint to Tom Ginever via their website at https://www.jollysjewellers.com/contact-us/. We will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.

Visit Our Stores

Whether you desire an individual vintage piece or stunning modern lines, Jollys is the place for you. Jollys are established throughout the East Midlands, with jewellery shops in Nottingham, Worksop, Ilkeston and our head office in Mansfield.

Mansfield

10-12 Market PlaceMansfieldNottinghamshireNG18 1HU
01623 652227

Worksop

12 Newcastle AvenueWorksopNottinghamshireS80 1EU
01909 487 700

Hucknall

25 High StreetHucknallNottinghamNG15 7HJ
0115 964 0200

Ilkeston

71 Bath StreetIlkestonDerbyshireDE7 8AJ
0115 930 5562

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